Andrew spent more than 20 years in the enforcement industry, working closely with locksmiths and watching them work, and was mentored in the art of locksmithing by a City & Guilds master locksmith. He became alarmed at the way customers were charged for locksmith services in Cardiff and the surrounding area. It became clear to him that many locksmiths would quote a price to a customer over the telephone, but would then add on additional charges when they arrived at the job. So a customer who made a call to a locksmith would initially believe the job of gaining entry to a home would be £60 based on the telephone quote. However, the price would often spiral to a cost in excess of £450 after the locksmith arrived due to hidden costs that were never discussed in advance. Additional charges added to the job might include things such as replacement locks, additional keys, drilling new locks, hinge adjustments, or door and frame alignment. He came to the conclusion there should be a better and fairer way for customers who needed their locks changed to benefit from a clear and transparent pricing system in order to protect them from hidden costs. This is how the idea for Express Locks Cardiff was born.