Telerain Cloud Contact Center is a state-of-the-art on-demand contact handling and agent optimization platform. It has been providing call centers with contact handling and agent management tools for well over a decade. Our technology includes a full-featured Automated Call Distributor (ACD) with skills- based routing, Interactive Voice Response (IVR) with speech recognition and Computer Telephony Integration (CTI). Our agent optimization solutions include e-Learning, workforce management, quality management, and a dynamic customer feedback and survey application. Telerain Cloud Contact Center has the proven technology to help contact centers deliver exceptional customer experiences, while decreasing costs, increasing revenues and giving them a strategic competitive advantage regardless of size.
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