When you are a small or medium sized business that generates inbound call center service requests, you need to focus your resources to leverage the best return on your investment. With the expense of running an inbound call center or help desk, it isn't always cost effective to manage customer service in-house, as opposed to outsourced.
Our dedicated and well-trained staff provides the superlative call center solutions your clients deserve. Take advantage of our 11 years of contact center experience to create an outsourced call center that best attends to your needs. While you maintain control over all call center processes.
Our team works with you to create a call center outsourcing plan with the right staff, training, tech capabilities and applications. You can access these call center applications online in real time to correlate customer communications with sales and other business processes, inhouse and outsourced.
There are no long term commitments to make when outsourcing to 31West, the trusted call center solutions company, so you can utilize our tech help desk without fear of signing a binding contract. Our billing processes are easy to understand and we don't charge you until we start answering your company's emails & chats and technical help desk issues.
With no contracts, no hidden fees and staff that is experienced in delivering awesome customer experience, you can turn to 31West when your customers need assistance. Don't let the exorbitant costs of running an inbound call center discourage you from outsourcing your customer contact center. Contact us today to find out how we can help you with your call center outsourcing and help desk needs.
Our Features:
24x7x365 Services
True 24x7 Services covering all time zones.
Simple & Affordable Prices
Transparent pricing; no hidden charges.
No Long Term Contracts
Minimum contract period is 1 month
Training Period Free
Billing starts when services go live.
Multi-Channel Service Delivery
Email, Live Chat, Twitter, Facebook etc.
Rich Experience
11+ years of rich industry experience.
Stringent Data Security
Excellent physical & digital security.
Quality Auditors
Internal QA team assures best quality.
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